Operations Excellence starts with a clear strategy linking into a relentless passion for operational improvement that is missing today in many organisations. In order to have a successful implementation and reap the rewards, your organisation has to be ready. The move to Operational Excellence across any business requires a continuous improvement culture to be in place. This checklist will help you determine if your organisation is equipped to launch an OpEx program
1. Culture. Ensuring the organisation has a culture that will support OpEx is critical. Consistent with obstacles often found in organisations undertaking change of this nature, we have identified four major cultural barriers:
• Complacency – the belief that things are good enough as they are.
• Low expectations – the belief that things cannot get better.
• Learned helplessness – the belief that people within the business cannot influence change.
• Passive acceptance – the leadership behaviour where leaders ignore non-compliance to standards.
This requires building excitement around the program to generate buy-in. The OpEx program needs to be relatable so employees can feel they’re a part of the effort.
2. Embracement of Education. The more people with OpEx skills, the better the success so the first step is education. All employees need to be trained on the principles to achieve OpEx and provided guidelines for applying them in specific settings like the office or manufacturing environments. Of-course nothing beats applying the content in a hands-on matter to increase the adoption of the new processes.
3. Leadership Buy-In. For this to be successful, it requires that the company’s leadership 100% support the effort throughout. This means demonstrating support by actively participating in the training and working with employees in the hands-on activities like 5S workshops. This type of leadership engagement shows the way for other workers and helps reduce any apprehension workers may be feeling about OpEx.
4. Employee Engagement. Operational Excellence promotes a change in the way a business operates. In order to alleviate employee fears engagement by communicating the program results are important. Communicate how managers will be able to stop firefighting and take on more strategic roles or employees will have more autonomy. Highlighting results employees can understand will boost engagement and morale of any OpEx program.
This checklist is only the beginning of the steps to creating a continuous improvement culture, or for that matter creating any positive change in an organisation. It starts by acknowledging that there is a cultural challenge and resetting the organisation, and its leadership to overcome the barriers that presently exist. This will require training and capability development that we are able to provide your organisation.
Contact us today to find out more about how we can support on your goal to be best in class with a leading Operations Excellence Audit and Program.